This privacy policy explains how Mobility Disabled collects and uses your personal information when you use mobdis.co.uk, contact us, or buy or reserve a vehicle from us. We keep it simple: we only use your information to help you find, buy and look after your vehicle.
Last updated: 5 November 2026
Who we are
Mobility Disabled is a trading name of Cash Save Cars Ltd, Kington Garage, Thornbury, Bristol BS35 1NH. We are responsible for the personal information described in this policy. You can contact us about it at sales@mobilitydisabled.co.uk or on 0333 200 8593.
What we collect
- Enquiries: your name, email address, phone number and message when you fill in an enquiry form, email, phone or message us.
- Reservations: your name, email address and the vehicle you reserve when you pay a deposit online. Card payments are handled by Stripe. We never see or store your card details.
- Buying a vehicle: the details we need to complete the sale, arrange delivery, register the warranty and AA roadside assistance, and, if you ask for it, arrange finance.
- Wheelchair details: measurements you send us so we can check a vehicle will suit you.
- Website use: cookies and similar technology, and basic information such as your browser type and the pages you visit. See “Cookies” below.
- Chat: anything you type into the chat assistant on our website.
How we use it
- To answer your questions and send you the information you ask for.
- To reserve, sell, prepare and deliver your vehicle, and to look after warranty claims and aftercare.
- To arrange finance, but only if you ask us to. We are a credit broker, not a lender, and we pass your details to a lender only with your agreement.
- To keep records we must keep by law, such as sales and tax records.
- To keep our website working, secure and easy to use.
Under UK data protection law, we use your information because you have asked us to do something for you or have entered into a contract with us, because the law requires it, or because we have a legitimate interest in running our business and website, which we balance against your rights. Where we rely on your consent (for example, for non-essential cookies), you can withdraw it at any time.
We do not sell your information, and we do not send you marketing unless you have asked us to.
Who we share it with
We only share your information with organisations that help us provide our service, and only as much as they need:
- Stripe, to take deposit payments securely.
- Finance lenders, if you ask us to arrange finance.
- The AA and our warranty provider, to set up your roadside assistance and warranty.
- Local garages that MOT, service and inspect our vehicles, when needed for your vehicle.
- Our website and email hosting provider, and the providers of the tools that run this website (such as Google, for website statistics and our YouTube videos, and our chat assistant).
- The police, courts or other authorities, if the law requires it.
Some of these providers may store information outside the UK. Where they do, they must protect it to the standard UK law requires.
Cookies
Cookies are small files stored by your browser. We use essential cookies to make the website work (for example, to remember your cookie choices and keep the site secure). With your permission, we also use cookies that tell us how people use the site, so we can improve it. You can choose which cookies to accept when you first visit, and change your mind at any time using the cookie button at the bottom of the page.
Videos
Some vehicle pages include videos from our YouTube channel. The video only loads from YouTube when you press play, and we use YouTube’s privacy-enhanced mode. When you play a video, YouTube (Google) may collect information as described in the Google Privacy Policy. Our website uses YouTube API Services to upload our own videos to our channel, and does not collect any data about you through them. See the YouTube Terms of Service.
How long we keep it
We keep enquiries for as long as we need them to help you, and then delete them. If you buy a vehicle from us, we keep the sale records for as long as the law requires (usually six years for tax purposes) and for as long as your warranty runs.
Your rights
You can ask us for a copy of the information we hold about you, and ask us to correct it, delete it, or stop or limit how we use it. You can also object to us using it, and ask us to send it to another organisation. Contact us using the details above and we will respond within one month.
If you are unhappy with how we have handled your information, please tell us so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.