For many disabled drivers, refuelling is one of the hardest parts of driving independently. Getting out at the pump may not be possible, and getting the attention of staff from inside the car can be stressful, especially when it’s busy. The good news is that there are now several ways to get help.
Your options for getting help
| Option | How it works |
|---|---|
| FuelService app | Free app for disabled drivers. Find participating stations, then request help from your car; staff are alerted that you’re on the forecourt |
| Call ahead | Phone the station before you arrive and ask them to look out for you |
| Help button or signal | Some pumps have a help or call button. Otherwise flash your hazards or hold up your Blue Badge |
| Pay at pump or by app | Many stations let you pay at the pump or through their app, so nobody has to go into the kiosk |
| Bring a helper | The traditional fallback, but not always available |
Find out more and download the app at FuelService.
Your rights
Under the Equality Act 2010, fuel stations are service providers and should make reasonable adjustments for disabled customers. Many large chains have policies to help disabled drivers refuel. If staff are present but won’t help, it’s worth raising with the company’s customer services.
Tips for an easier fill-up
- Go at quieter times, such as mid-morning or early afternoon on weekdays.
- Choose a pump close to the kiosk with space around the vehicle, so staff can see you.
- Know which side your filler is on, and whether it’s petrol or diesel. Keep a note on the dashboard for helpers.
- Fill up well before you’re low, so you’re never forced to stop somewhere unhelpful.
- Top up AdBlue at the same time if your diesel WAV needs it. See AdBlue and WAVs.
We’re here to help
We sell WAVs and drive-from-wheelchair vehicles, and we know refuelling is a real concern. Call 0333 200 8593 if you’d like advice on a vehicle that suits how you drive.
Related: Wheelchair accessible cars guide · Driving licence codes